Last Updated: 01-04-2025

At www.roufweb.com, we strive to provide high-quality services in website development, digital marketing, and online courses. However, we understand that situations may arise where cancellations or refunds are necessary. Please review our policy below:

1. Cancellation Policy

Website Development & Digital Marketing Services:

• Clients may cancel a project before work begins for a full refund.

• If a project is canceled after work has started, a partial refund may be issued based on the work completed.

• No refunds will be provided for completed projects or work already delivered.

• If a client fails to provide necessary information or feedback, causing project delays, no refund will be issued.

Online Courses:

• Course enrollment can be canceled within 2 days of payment.

• No cancellations will be accepted once course materials have been accessed.

• If we cancel a course, enrolled participants will receive a full refund.

2. Refund Policy

Website Development & Digital Marketing Services:

• Refunds will be calculated based on the progress of the project at the time of cancellation.

• Processing fees and third-party service charges are non-refundable.

• Refund requests must be submitted in writing via email to hello@roufweb.com

Online Courses:

• Refunds must be requested within 2 days of enrollment.

• No refunds will be issued once course materials have been accessed or downloaded.

• In special circumstances, we may offer a course credit instead of a refund at our discretion.

3. Processing of Refunds

• Approved refunds will be processed within 3 business days.

• Refunds will be issued via the original payment method used at the time of purchase.

• We are not responsible for any delays caused by payment providers or banks.

4. Exceptions

• Refunds will not be provided for services rendered as per the agreed-upon contract.

• No refunds will be issued for promotional or discounted services unless otherwise stated.

For any queries regarding cancellations or refunds, please contact us at hello@roufweb.com or through our website contact form.

By using www.roufweb.com, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.